Use a four-stage check
Ask whether the settlement exists in the sales channel, whether the connector has received it, whether it has been posted and whether the payout has arrived. These are separate observations. Record “not checked” where necessary; absence from one screen does not prove absence everywhere.
Do not create a duplicate workaround
A delayed import may later appear. If someone has already entered a manual substitute, preserve that fact in the review note before another posting is attempted. A useful exception record includes the source identifier, period, currency, current stage and any manual action already taken.
Read status explanations
Link My Books documents states where source information is awaited. Shopify separately documents lower or missing payout situations. Use the guidance for the stage that actually failed; neither document establishes the cause of every missing amount. Do not repeatedly reconnect accounts or change settings as a diagnostic shortcut.
Escalate a precise question
Instead of “my books do not match,” ask for the missing settlement record, explanation of a connector status, confirmation of a posting or investigation of a referenced transfer. Keep credentials and private records in the authorized support channel. The next action may be waiting for a documented stage, but only when the evidence supports that explanation and a responsible owner has recorded it.
Sources used for this page
These records support the facts and comparisons above. Merchant-controlled records are labelled so you can separate product claims from independent evidence.
- Awaiting source data — Merchant documentation · help.linkmybooks.com · Merchant-controlled · checked 2026-09-30
- Shopify lower or missing payouts — Merchant documentation · help.shopify.com · Merchant-controlled · checked 2026-09-30